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Housing Benefit Claims and Appeals Procedure

This guide does not cover Universal Credit Claims. For details on requesting direct payments for Universal Credit please see our guide on the subject.

Requesting direct payments from the Council

A landlord requests direct payment of housing benefit/local housing allowance (LHA) because the tenant is 8 weeks in arrears. The landlord confirms the request in writing and supplies whatever details of the arrears which the local authority requires. The landlord then sits back, expecting that from then on, the rent will start to be paid direct to him/her; and not to the tenant anymore. No money arrives and it transpires that, even after the local authority has received the landlord's request, the tenant has still been paid. Rent arrears mount up further. The landlord, therefore, wants to appeal or make a claim against the Council but it is not necessarily that simple.

Legal position

The law on this is settled. In essence the position is as follows:

The rest of this Guide to Housing Benefit contains information regarding complaints as well as how to deal with a tenant in arrears for longer than 8 weeks.

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Accurate as of 28th March 2018.

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